When you (the “Client”) register for or purchase an online course (the “Course”) and/or coaching with Ecotopian Careers LLC (the “Coach”) you agree to the following Terms of Service.
Description of Coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
While not affiliated with the International Coach Federation (ICF), the Coach agrees to maintain its ethics and standards of behavior. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the process.
Beyond the Course, the parties agree to engage in hour-long coaching calls if and as required. Coach will be available to Client by email in between scheduled meetings for administrative purposes. Coach may also be available for additional time, per Client’s request on a prorated basis rate at the standard call fee (for example, reviewing documents, reading or writing reports, engaging in other Client related services outside of coaching hours).
Schedule and Fees
This coaching agreement is valid as of the date of Course payment or coaching call payment.
Beyond those coaching calls packaged with the Course, additional pay-as-you-go calls are US$100 each and shall be 60 minutes.
Refund and Reschedule Policy
There will be no refund for the Course and any packaged coaching calls after payment: Client is encouraged to view the free preview of the Course and understand this to be indicative of the whole course.
For coaching calls packaged with the Course, and where a call has been scheduled between Client and Coach, the Client will receive one opportunity to reschedule the call when notice is given up to 48 hours before the allotted time. Failure to attend a scheduled call without rescheduling or sufficient notice will result in the forfeit of that call. The Client has twelve months to use any coaching calls packaged with the Course, after which they are forfeited.
For pay-as-you-go calls purchased separately from the Course, after booking and payment, full refunds (minus any transaction fees incurred by the Coach) are available up to 48 hours before the scheduled call. After 48 hours before the scheduled call, payments are non-refundable. Where a call has been scheduled between Client and Coach, the Client will receive one opportunity to reschedule the call when notice is given up to 48 hours before the allotted time. Failure to attend a scheduled call without rescheduling or sufficient notice will result in the forfeit of that call.
The time of the calls will be determined by Coach and Client based on a mutually agreed upon time. Calls will take place via Zoom or any other method mutually agreed upon by the Client and the Coach.
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Except as expressly provided in these terms of service, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services.